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ANU IT Services States That Network Issues are Resolved

Sunday, 26 August: The ANU network has been stable throughout the day. ANU IT Services has been monitoring traffic to ensure that issues that have caused the Wi-Fi outages are isolated. There were some delay issues with the email server earlier today, but has been fixed according to ANU IT Services (ITS).

Students have been experiencing issues with Wi-Fi connection to ANU Secure and Resnet during the past week. Network issues are reported to have emerged since last Sunday night.

Yesterday, numerous ANU network outages occurred throughout the day. Wattle, ISIS, and ANU printers were unavailable at times. Students were unable to access course materials on Wattle or manage their degree on ISIS. The Enrolment Tab and eForms are currently still unavailable on ISIS.

Furthermore, students have reported that the ANU reverse proxy login was once unavailable during the week. This has prevented students from accessing electronic journals and database which ANU Library has subscribed and research for their coursework.

GitLab was also experiencing issues during the week. Students enrolled in Computer Science courses were unable to access course materials or work on their assignments on the platform.

HORUS has been undergoing upgrade during the weekend which took longer than ITS expected because of the network issues. Staff have been unable to handle extension requests during the period. However, the upgrade was successful and is ready for use.

ANU IT Services has been investigating into the causes during the past week. Helen Duke, Acting Director of ITS, suggested that the virtual host was the source of the network issues.

“We believe we have a solution to the Wi-Fi issues affecting [students and staff during] the past week. However, there are still issues with our virtual environment which has manifested in the network outages.”

“This has been quite a complex set of problems to solve, and there are a number of follow up activities to occur tomorrow.”

Professor Grady Venville, Pro-Vice Chancellor for Education, has agreed to instruct all Deans of respective Academic Colleges to inform course convenors of the impacts that the connectivity issues might have on students with completing their assignments and mid-semester examination preparations.

Course convenors have made different decisions in response to the network issues: in some courses, convenors have given extensions due to the networks outages while others have not granted any extensions to the cohort.

Until the time of publication, ANU has not made any official statement in response to the networking issues occurring over the past week.